Summary: VidSurge offers partial and full refunds depending on the situation. We process refunds within 4 to 6 business days to your original payment method.
Wallet Refund
Request a refund of your full wallet balance at any time. We will issue the full amount back to your original payment method.
Duplicate Charge
If you are charged twice for the same transaction, we will refund the full duplicate amount once confirmed.
Processing Time
Refunds are processed within 4 to 6 business days and reflect in your original payment method.
1. Overview
VidSurge is committed to fair and transparent billing. We offer partial and full refunds depending on the nature of your request. This policy outlines the two main refund scenarios and how to request them.
2. Duplicate Charge Refunds
If you are charged twice for the same transaction — for example, a double payment during wallet top-up — we will refund the full duplicate amount once it has been confirmed on our end.
- Contact us immediately at customerservice@vidsurge.io with your transaction details
- Our team will verify the duplicate charge against our payment records
- Once confirmed, the full duplicate amount will be refunded to your original payment method
- Refunds reflect within 4 to 6 business days
3. Wallet Balance Refunds
If you wish to withdraw funds from your VidSurge wallet, you may request a full wallet balance refund at any time. We will issue the entire remaining balance back to the original payment method used during top-up.
- Email customerservice@vidsurge.io with your account email and refund request
- Include your invoice number from your dashboard transaction history
- Your full remaining wallet balance will be refunded once verified
- Refunds reflect within 4 to 6 business days
4. How to Request a Refund
- Step 1: Email customerservice@vidsurge.io with subject: "Refund Request — [Your Account Email]"
- Step 2: Include your full name, registered email, and reason for the refund (wallet refund or duplicate charge)
- Step 3: Provide the relevant invoice or transaction number from your VidSurge dashboard
- Step 4: Our team will review and process your refund within 4 to 6 business days
For any refund requests or billing questions, reach us at:
VidSurge
2nd Floor, 9-4-134/73, Aruna Colony, Tolichowki
Hyderabad - 500008, Telangana, India
Email: customerservice@vidsurge.io
Website: https://vidsurge.io
